Whether you are brand new to Equip ID or are looking for a quick refresher on a topic, see for frequently asked questions and answers.
Q: Wait, where do I start again?
Device and Network
Q: Does Equip ID work when not connected to WIFI?
A: Yes! Offline mode is fully supported, meaning you will be able to perform all activities if the Site WIFI cuts out. When you reconnect, your work will be uploaded to the cloud. See below.
Q: How do I know if my devices’ NFC is enabled?
Q: My app froze, what do I do?
Tagging & Tagnicians
Q: Where can I find Tagging Training?
A: Everything you need to know about tagging can be found here.
Q: How do I Tag an HVAC unit?
Q: Are Activities the same for different types of Equipment?
A: Activities are pre-set based on the Asset, Zone, or Equipment Type. No matter the type, the way to perform and complete an Activity is the same. The directions within the Activity Task may vary based on type.
- Select ‘Tap to Scan’ or tap the icon
- Tap the Tag
- Select New Activity
- Select Confirm when the activity is completed
Q: How can I see if I or my team have been cleaned everything according to the SOW?
A: Project completion percentage can be viewed in the Progress Snapshot.
Q: How do I reset my password
A: You can reset your password on the login page by clicking “Forgot Password” and entering your user email address.
Q: How can I reset a users' password?